Create a Ticket from a Chat

The most common way to create a ticket is straight from a conversation an agent is already handling. Loopwave pulls the customer’s details from the chat so you only have to write a subject.

Convert a chat to a ticket

Open the conversation
Find the chat in your inbox.
Create a ticket from it
Choose the create-ticket action and enter a subject describing the issue. Optionally set a priority (low, med, high, urgent).
Loopwave fills in the customer
The customer’s name and phone number are extracted from the chat automatically. The new ticket is tagged chat so you know where it came from.

Group chats don’t carry an individual customer phone, so a ticket created from a group will have an empty customer phone — set it manually if needed.

What gets captured

From the chat	Onto the ticket
Contact name	Customer name
Chat phone number	Customer phone
Your subject	Subject
Your priority (optional)	Priority (defaults to `med`)
—	Tag `chat`

After creating

The ticket lands in your tickets list as open. From there, assign it, change its priority, work it through in_progress and waiting, and finally resolved or closed. See the board and priorities.

Automate ticket creation→

Create tickets automatically from keywords, new chats, or a public form.