Welcome to Loopwave
Loopwave turns a single WhatsApp number into a shared team inbox. Instead of one phone passed around the office, your whole team logs in to a clean web dashboard, sees every conversation in one place, and replies together — with each reply signed by the agent who sent it.
Loopwave is self-owned software. You run it on your own server, under your own license key, with your own database. Your conversations never pass through anyone else’s cloud.
Install, create your admin, and activate your license in a few minutes.
Connect WhatsApp→Link your first number by scanning a QR code.
Outreach Best Practices→Stay safe and avoid bans with proven sending discipline.
API Reference→Send messages and manage data from your own systems.
What Loopwave gives you
Link several WhatsApp numbers and work them all from one unified inbox.
Admins configure everything; agents handle conversations. Every reply is attributed.
Hide customer phone numbers from agents while admins keep full visibility.
Organize chats with labels and leave internal notes your customers never see.
Reusable canned responses with {{name}} and other variables.
Turn conversations into trackable tickets — manually or automatically.
Send paced bulk messages with built-in anti-ban throttling.
Keyword, welcome, and catch-all auto-replies with anti-ban guards.
Message volume, resolution rate, and per-agent performance.
Stream events out, and drive Loopwave from your own code.
What Loopwave is — and isn’t
Loopwave is built on a direct WhatsApp connection (you link your own number by scanning a QR code, exactly like WhatsApp Web). It is not the official WhatsApp Business Cloud API and does not require Meta approval, message templates, or per-message fees. That freedom comes with responsibility — read Outreach Best Practices before you send at scale.
Loopwave gives you auto-reply automations — rule-based replies triggered by keywords, first contact, or every message. It is not a conversational AI agent, and it deliberately ships with anti-ban guards so automated replies stay human-paced.
For integrations, Loopwave provides webhooks and a REST API. You can connect Loopwave to virtually any tool — a CRM, a spreadsheet automation, a workflow builder — by subscribing to webhook events and calling the API. There are no per-vendor connectors to configure; if a system can receive a webhook or make an HTTP request, it can talk to Loopwave.
How a conversation flows
- A customer messages your number
The message lands in your shared inbox in real time and (optionally) opens a ticket.
- An agent picks it up
The chat can be assigned to an agent, labeled, and answered with a template.
- Automations help where useful
A welcome auto-reply or keyword reply can respond instantly, within safe limits.
- The chat is resolved
Mark it resolved, and it drops out of the open queue. Analytics track the outcome.
Ready? Head to the Quick Start.